Refund policy
Last updated: 4 October 2026
This policy explains how cancellations, returns and refunds work at 72kit. It does not affect your legal rights as a consumer.
Your Personalised 72-Hour Kit Plan (digital)
Your kit plan is digital content. We start building it as soon as your payment goes through, and it is usually ready to open within a few minutes.
Your right to cancel. Normally you have 14 days to cancel an online purchase. For digital content, that right ends once we start supplying it, as long as you agreed to this at checkout. By placing your order, you ask us to start building your plan straight away and you acknowledge that you lose your right to cancel once we do.
If something goes wrong, we will put it right. We will fix your plan or give you a full refund if:
- your plan has not arrived within 24 hours of payment;
- your plan is faulty, for example the page will not load or the content is missing or clearly wrong for the answers you gave; or
- you were charged more than once for the same plan.
We will normally try to fix the problem first. If we cannot fix it within a reasonable time, we will refund you in full.
Products bought from other retailers
Your plan includes links to products sold by other retailers, such as Amazon. Those products are sold by the retailer, not by 72kit, so their returns and refund policy applies. Please contact the retailer about returns, delivery or faulty items.
Physical products sold by 72kit
If we sell you a physical product, such as a kit we send to you:
- Change of mind. You can cancel within 14 days of the day you receive your order. You then have a further 14 days to send the items back. Items must be unused and in their original packaging. You pay for return postage unless the item is faulty or we sent the wrong thing.
- Sealed items. For health and hygiene reasons, we cannot accept returns of sealed items that have been opened after delivery. This includes food, drinking water, medicines and first aid supplies.
- Faulty or damaged items. If an item is faulty, damaged or not as described, tell us within 30 days of delivery for a full refund, including any delivery costs you paid. After 30 days, you are still entitled to a repair or replacement, or in some cases a refund.
How to ask for a refund
Email us at hello@72kit.co.uk with your order number (it starts with #) and a short description of the problem. We aim to reply within 2 working days.
We refund to the payment method you used. We do this within 14 days of agreeing the refund, or for returned goods within 14 days of receiving them back. Your bank may take a few more days to show the money in your account.
Contact
HyStore Ltd, trading as 72kit
Arkle House, 31 Lonsdale Street, Carlisle, CA1 1BJ, United Kingdom
Email: hello@72kit.co.uk